Europ Assistance, you live, we care


Because innovation is part of our culture, Europ Assistance has invented a new generation of personalised assistance services perfectly tailored to your needs.


Services enhanced by new technology

New technologies are making profound changes to how we carry out our business. While assistance remains an activity carried out by people for people, numerous innovations daily enhance our offer in this field. The development of medical information, artificial intelligence, biotechnologies, intelligent housing and robotics in the home all means that we can meet your requirements more quickly and efficiently.  

Technology joins forces with people

Faithful to its pioneering spirit, Europ Assistance has successfully risen to a challenge with its Care Services: mobilizing all the potential of new technologies to serve a heightened awareness of the human side. This association of technological innovation and human values now enables us to offer you increasingly efficient, responsive and personalised services.

Offers suited to every context

Through its international network, Europ Assistance is central to the development of consumer methods, and remains constantly on the lookout for any new services people may require around the world. To be ever closer to you and your needs, we are always innovating by developing new personalised assistance products that adapt in real time to local situations and national contexts.  

Tools to help you at any time  

Europ Assistance is developing innovative tools to improve and share your experiences as users. Keeping you up to date, facilitating your purchases, assisting you on the move and sharing your experiences: everything becomes possible in just a click! 

Multi-solution, multiplatform, global e-commerce sales tools

Plug & Sell: Designed for our company customers, Plug & Sell is a unique insurance sale distribution platform deployed all over the world. Multi-channel, multi-mode, multi-currency and multi-lingual, it provides "tailor-made travel insurance". 

IDBeMe USA: Service for protection against identity theft, the IDBeMe insurance programme designed for professional and private individuals can be taken out directly online.  With IdBeMe, Europ Assistance guarantees the prevention, detection and resolution of problems linked to identity fraud (usurpation of bank card/social security numbers, driving licence or passports, and the pirating of email addresses).

Tools enabling us to "care" for you at any time, in anyplace a simple and innovative service designed to find lost items using a system of intelligent labels and badges.  The site offers the option of registering your personal items to facilitate their identification and recovery if they go missing.

ConsultADoctor : With this interactive site, customers of the On Demand Medical Care offered by CSA Travel Protection, a US subsidiary of the Group, can get in touch 24/7 with a general practitioner or specialist in the national  ConsultADoctor  network. Answers to questions, advice for non-urgent medical situations and if need be, medicine prescriptions after a telephone consultation are just some of the highly practical,  everyday health assistance services provided.

Tools to help keep you on the move

Europ Assistance is constantly innovating to assist customers increasingly on the move, with applications available on all smartphones.

MyMobility: the application that brings together everything you need for a peace of mind on the road. If you break down, it gives you direct GPS connection with the assistance platform and automatically transmits your vital information. Additional services like a maintenance schedule and a map of car dealers are also on offer.

TripOrganizer:this application for the iPhone and iPod Touch helps you to prepare your trips methodically by indicating a list of the formalities and official documents required for every destination, providing info or local events and so on.  It also enables you to pay for insurance online, and store documents.